Rajul Chande's book lines up some of the world's leading hoteliers and draws from their many decades of experience.  It's packed with anecdotes, personal reflections and insights.  You'll learn the secrets of those at the pinnacle of this unique business and what drives them to excellence.

 

From huge global chains such as Hilton and InterContinental; through to established "icons" like Claridge's; alongside vibrant "upstarts" like Malmaison and One Aldwych...who delivers the best service for the price?

 

For your convenience there is a summary of key insights at the end of each chapter.  Gems of wisdom from hospitality legends such as Sir Rocco Forte and David Michels are tightly condensed into bite-sized chunks. 

 

After reading this book, you will have the ideal roadmap to accelerate your career in the hospitality business by learning from the best.  Or as a consumer of luxury hotels, you will be able to choose your next stay based on the timeless criterion of service quality.

"At Your Service" is available from www.arimapublishing.co.uk or at Amazon:

 

£2 from every copy sold goes to Great Ormond Street Children's Hospital.  Further information about the valuable work that they do to help seriously ill children can be found at www.gosh.org